These were two devices I owned one after the other, The S24 Ultra first followed by the S24 base model. Both times these were bought as part of a SIM contract, and both times when I had to go through the returns process I had an absolute nightmare.
The S24 Ultra was the most uncomfortable phone I’ve ever held. It’s tablet sized and has really sharp corners. This was a 2 handed phone every time, and it had some serious weight too. The camera was a noticeable downgrade from the S23 Ultra’s which disappointed me. Coupled with strangely poor battery life it and went back within my 14 day returns window. The network completely messed up my cancellation and left me without my number that I’d ported in. It took me over a month to get this back.
After the dust had settled I saw a really good Black Friday deal on the base model S24, with the same network. I placed the order. Initially it got cancelled because I’d previously had issues with the S24 Ultra. I wish I’d let them cancel the order completely as this one was even more disappointing. The company initially shipped it to the wrong address. I then had to drive 20 miles to the nearest Curry’s store, and wait an hour there to take delivery. The phone was a much more manageable size, but having a smaller battery coupled with the Exynos chipset was just a recipe for disaster. For the 3 days I used this phone I had to charge it 2 or 3 times a day. It was a permanently hot, stuttering mess. Again I returned it in the 14 day window and went through exactly the same problems with trying to reclaim my phone number. After about another month of back and forth, and them sending me cheques and credits as apologies I finally had my number back and I was free to go.
There are two things I learnt from these experiences. Never buy a phone with an Exynos chipset, and never buy a phone through iD mobile.
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