This kickstarter project has been anything but smooth sailing. Backers were initially contacted with a survey to provide a delivery address, which I completed on the same day. Following that I must’ve received 3 or 4 emails addressed to everyone with various issues around collecting the addresses. Firstly they were unable to work with any of the private relay Apple email addresses. Then it was a lack of responses. Then it was a Google sheet with backers that had issues with their addresses. I’d provided my work address, which I use for worldwide shipping all the time so didn’t even bother to check the sheet. Turns out I was on it, oops.
Just recently we’ve all received another email that’s quite hard to understand the purpose of, but from what I can gather they’re asking everyone to send their delivery addresses over again. Which I did, for some reason I’m still on the “wrong address” list, and I’ve not been able to get to the bottom of the reason why.
Expecting this constant attention from thousands of backers is very optimistic of Unihertz, and I’m assuming these emails will be buried in a sea of spam in most of the backers inboxes. I do wonder, and I hope this is just the cynic in me, if Unihertz are hoping to be able to cancel a portion of these orders claiming a lack of response as the reason.
To be honest I think they’re struggling to meet the production date they gave. On 18/09/25 backers received an email with an update, with the below photo:
All looks good, but if they were expecting to ship in October I would’ve expected these to be in boxes and Unihertz getting their export documentation together.
With these delays in production, and Unihertz clearly (from the amount of emails regarding delivery addresses) struggling with logistics I will be surprised if I receive the phone before December.
Thankfully I’m in no rush for the device, and it’ll get here when it gets here. Watch this space for updates!
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